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WordPress has a few specially frustrating issues that can completely close downward your site, but don't provide much guidance about what's causing the problem. The "The site is experiencing technical difficulties." error is 1 such issue.
On its face, it doesn't tell you much. Fortunately, in most cases, it is actually quite simple to resolve. A few troubleshooting steps should have information technology taken care of in no time.
In this article, nosotros'll discuss where you might see this WordPress mistake, as well every bit what causes information technology. So we'll walk you through six steps for fixing it if information technology shows up on your own site.
Permit's jump right in!
An Introduction to the "The Site Is Experiencing Technical Difficulties." WordPress Error
"The site is experiencing technical difficulties." is a fatal WordPress fault. This means that your website will be down, and likely unavailable on both the frontend and backend. For your visitors, it may look like this:
On the backend, the message appears similar this:
A variation of this error in newer WordPress versions reads: "At that place has been a critical fault on your website". Hither'south how it will appear on the frontend of your site:
And here'due south the backend view:
As yous tin see, the newer variation is quite similar to the quondam one, autonomously from a slight difference in wording.
Sometimes WordPress will send an electronic mail to the site's administrator, with more than information about what may exist causing the fault. Nonetheless, information technology's merely as likely that you'll see this bulletin with no caption regarding why it appeared.
Most of the time, this fault is the result of a plugin or theme conflict. Due to WordPress' open up-source nature, many different developers with diverse coding backgrounds and styles create extensions that users can add together on to the platform.
Unfortunately, this ways that sometimes plugins and themes from different developers don't play nicely with one another. When two tools with conflicting code are both installed on a WordPress site, it can lead to a wide range of problems.
In some cases, one or both plugins volition simply terminate working. Other times, notwithstanding, this kind of conflict tin result in a fatal error such as the "The site is experiencing technical difficulties." message.
How to Fix the "The Site Is Experiencing Technical Difficulties." WordPress Error (In 6 Steps)
If y'all're already familiar with troubleshooting plugin conflicts, resolving the "The site is experiencing technical difficulties." mistake should be fairly easy. If not, don't worry. Below, we've included detailed steps for how to tackle this chore, also as what to practise if the trouble persists.
Stride 1: Check Your Email for a Fatal Error Notification
As we mentioned earlier, in some cases WordPress volition send the site's admin an email containing more information about what may be causing the error:
This e-mail will include the following key pieces of information that tin help you troubleshoot the error faster:
- The proper name of the plugin or theme causing the conflict
- A link to put your site into 'recovery style'
It is possible to troubleshoot the error without this data. Withal, it will require a lot of guesswork to determine which extension is causing the trouble. If your site is using a large number of plugins, the process can become time-consuming.
If you're the site's admin and the "The site is experiencing technical difficulties." error message includes the annex: "Please bank check your site admin email inbox for instructions", information technology's best to do and so before proceeding (call up to try your spam folder as well). Then follow the instructions for troubleshooting in recovery way below.
However, if you're not the site'due south admin and they can't be reached, or if your error bulletin doesn't say anything about an e-mail, never fear. You lot tin can withal follow the steps for troubleshooting using File Transfer Protocol (FTP) beneath.
Pace 2: Troubleshoot for a Plugin or Theme Conflict
Due to the nature of WordPress' fatal errors, you won't be able to access the backend of your site to deactivate the extension that'due south causing the problem. Depending on whether or not yous have admission to a recovery manner link, you'll have 2 options for working effectually this limitation.
Resolving a Conflict in Recovery Style
If you accept admission to a recovery mode link, click on it. This will have you to your site'due south backend, where you will exist prompted to log in using your WordPress credentials:
You do not take to use an admin account. If the site's administrator wants to send the recovery way link to another user and allow them to troubleshoot the fault, the latter party can use their own credentials.
Information technology'south important to note that, while you're working in recovery mode, the fatal error will persist for other users and your site's visitors. Only the user who logged in via the recovery style link will be able to access the website normally.
In recovery mode, the plugins and/or theme that WordPress has identified as causing the fault will exist paused. They will too exist identified in a banner notification at the top of the screen.
Click on the link to the Plugins screen to run into the extensions involved in the conflict:
Under each plugin and/or theme'south name, click on Deactivate:
Then, select Exit Recovery Manner in the admin bar:
The problematic extensions volition now be deactivated for all users, and your site should be bachelor to everyone once again. Of course, you'll first want to check and make certain that's the case. Then you can:
Subscribe At present
- Delete the extension(due south) if they are non necessary for whatsoever key functionality on your site.
- Remove the conflicting plugin or delete the theme and replace it.
- Contact the plugin or theme's developer and ask if they can edit the extension'due south code to resolve the disharmonize. And then update and reactivate the new version.
- Edit the tool'south lawmaking to resolve the conflict yourself, and so reactivate information technology.
Particularly if the plugin is popular, you may have practiced luck working with the programmer to make the necessary changes. It's worth noting, however, that you'll want to exam all potential changes and new extensions on a staging site earlier implementing them on your alive site.
Determining the Source of the Problem With FTP
If you tin't access WordPress' recovery mode, you can still troubleshoot a plugin conflict without admission to the backend. To practise so, yous'll need an FTP client also as your FTP credentials. You should exist able to detect the latter in your hosting business relationship's profile:
Log into your site's server via your FTP client, using your FTP credentials. Then navigate to wp-content > plugins:
There yous'll discover subdirectories for each of your plugins. If you know which one is causing the trouble, right-click on it and select Rename:
Change the name of the folder to something like "plugin-name-deactivated". This will prevent WordPress from finding the plugin's files:
The plugin will now be deactivated, and you should be able to return to your site and access the backend normally. You tin can then bargain with the problematic plugin equally you lot come across fit, according to the options nosotros outlined in the previous section.
If you don't know which plugin is responsible for the fatal error, merely rename the first one in the list. Then return to your site and refresh your browser to see if the issue is resolved. Echo this process, renaming your plugins ane at a time, until the error goes away.
At that point, you lot'll know that the final plugin you deactivated is the ane causing the conflict. Yous can and then remove it or contact the developer accordingly. This same process will piece of work for themes, and y'all'll detect the relevant subdirectories in wp-content > themes.
Footstep 3: Ensure That Y'all're Running a Supported Version of PHP
If your site is back to normal later completing Stride 2, you lot can finish hither. However, at that place's a risk that troubleshooting for a plugin or theme conflict will not resolve the "This site is experiencing technical difficulties" fault.
If that'due south the example for you, your side by side move should be to make up one's mind whether your site is using a supported version of PHP. Since WordPress 5.0, the platform no longer supports versions older than five.half-dozen.20.
Additionally, the PHP developers themselves no longer provide back up for versions older than seven.four.
You should exist able to determine which version of PHP your site is using by logging into your hosting account. Kinsta customers will detect this data in their MyKinsta dashboards, by clicking on Sites in the sidebar:
The PHP version for each of your websites volition be listed to the correct:
If you're running an outdated version of PHP, you'll need to update it. The steps for this process may vary based on your hosting provider.
Kinsta customers can simply use our PHP Engine tool. To access it, click on the proper noun of the site you want to update. Then select the Tools tab:
Coil downwardly until you detect the PHP Engine tool. Click on the driblet-downward card labeled Modify, and select the version y'all wish to upgrade to.
It's recommended that you lot run the latest PHP version bachelor, for both security and performance reasons. Once the update is consummate, return to your site to meet if the fatal fault is resolved.
Pace 4: Enable WordPress' Debug Mode
If you lot're still seeing the "This site is experiencing technical difficulties" message, you tin attempt to diagnose the underlying outcome past using WordPress debug fashion. This is another built-in troubleshooting characteristic that will reveal any underlying PHP errors.
To enable this feature, you'll demand to admission your wp-config.php file via FTP, and add the following line of code right before "That's all, terminate editing! Happy publishing.":
define( 'WP_DEBUG', true ); Relieve and re-upload the file, then return to your site and refresh the page. Peruse the error messages displayed in debug mode, and determine whether whatsoever of them might be causing the fatal error. You'll then demand to follow troubleshooting steps relevant to that consequence.
It's important to note that WordPress isn't meant to exist left in debug mode permanently. This style should be used for troubleshooting purposes only since it makes sensitive information potentially available to anyone.
To plow information technology off again, change the condition in the wp-config.php code snippet from "true" to faux", so save and upload the file again.
Step 5: View Your Server's Fault Log
If y'all don't see any suspicious messages in debug mode, you can also check your server's error log. Yous should be able to access this via your hosting account. Kinsta customers tin can do so by selecting the Logs tab in the relevant site's profile:
From the drop-down menu, select error.log. And then look for whatsoever issues that may be causing the "This site is experiencing technical difficulties" message, and troubleshoot them as necessary.
Step six: Contact Your Hosting Provider
If you've exhausted all of the higher up steps, and you notwithstanding oasis't been able to eliminate the "This site is experiencing technical difficulties" fault in WordPress, then information technology's time to bring in some aid. The issue may lie with your server and be unreachable without assist from your host.
Therefore, y'all'll want to contact your hosting provider by any means they offer. Kinsta customers can attain our back up team 24/7 via conversation, e-mail, or our Contact page.
Summary
"The site is experiencing technical difficulties." error in WordPress can be a frustrating upshot. Vague alerts that give yous footling indication as to what'southward causing the problem can be peculiarly hard to set.
Fortunately, you tin resolve this item issue in six steps or less:
- Cheque your electronic mail for a fatal error notification.
- Troubleshoot for a plugin or theme conflict.
- Ensure that you're running a supported version of PHP.
- Enable WordPress' debug mode.
- View your server'southward mistake log.
- Contact your hosting provider.
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Source: https://kinsta.com/knowledgebase/the-site-is-experiencing-technical-difficulties/
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